Support & Documentation
Find technical documents, qualification information, warranty details, return procedures and engineering support for industrial memory and storage.
Support Resources
Documentation, qualification records and service procedures.
Warranty & RMA
Warranty
Applicable warranty coverage is defined by the corresponding product documentation and approved warranty terms.
RMA
Return requests are reviewed according to the applicable product condition, reported issue and required technical follow-up.
RMA Process
The return process includes request submission, warranty eligibility review and, where needed, technical evaluation. See Failure Analysis for details of the engineering investigation.
Return Request
Submit the product identification, platform configuration and a description of the issue with your request.
Applicability Review
The request is reviewed against the applicable product documentation and approved warranty terms.
Technical Evaluation
Where the reported condition requires engineering investigation, the failure analysis process applies.
Engineering Support
Engineering support is provided for product selection, target-platform qualification, sample evaluation and technical issue investigation according to project requirements.
Technical Inquiry
Product, configuration and compatibility questions during platform selection.
Design-In Support
Engineering review during platform integration and configuration definition.
Sample Qualification
Sample configurations supported through the customer’s defined qualification requirements.
Failure Analysis
Technical investigation of returned products or reported project issues where required.
Technical Support Request
Provide the product configuration, target platform, operating conditions and the technical question or issue. SIMORCHIP engineering will review the applicable support scope.